Ace American Insurance Claim
Filing The Claim with Ace American Insurance Provider
All Ace American Insurance claims are run through the same customer service department. When you call you will be given the option of choosing the department you need; such as home, auto or marine. Call 1-800-945-7461 to start the claims process. The claims department is open 24 hours to take your initial claim information. You will be called back about your claim by the associate assigned to the claim after the initial contact. You can also file your claim online at http://www.acegroup.com/us-en/claims-information/claims-notification-form.aspx.
Ace American Insurance is the US portion of a multi-national company. With offices and coverage in more than 52 countries, the Ace Group (parent company) offers property, casualty, accident, health and life insurance to companies and home, auto and marine insurance to individuals.
About an Ace American Insurance Plan
Everything customers need to know about making payments to Ace American Insurance can be found on the Ace Account page at http://www.acegroup.com/us-en/individuals-families/policyholder-center.aspx. Payments are accepted online and by automatic draft from a bank or other financial account.
Coverage Details
- Home: Homeowners insurance to protect your home against fire, water and storm damage. Comes with personal accident and living expense coverage.
- Auto: Traditional auto insurance covering collision, vandalism, trip interruption and liability.
- Marine: Coverage for marine equipment, including boats and yachts.
- Possessions: Coverage for everything from jewelry to antiques to personal aircraft.
- Life: Ace American offers traditional life insurance policies designed to cover the insured for a lifetime.
- Personal: Personal insurance policies include accident and health insurance, including travel insurance, student insurance and global medical insurance.
Where to Get a Quote: Ace American Insurance Contact Info & Login
By phone (claims): 1-800-945-7461
By phone (New York): 1-212-827-4400
By phone (Philadelphia): 1-215-640-1000
By email (general questions): http://www.acegroup.com/Contact-ACE/General-Inquiries.html
By email (first notice of claim): ACEClaimsFirstNotice@acegroup.com
By mail (New York):
Ace American 1133 Avenue of the Americas New York, NY 10036
By mail (Philadelphia):
Ace American 436 Walnut St. Philadelphia, PA 19106
By mail (first notice of claims):
Ace North America Claims P.O. Box 5122 Scranton, PA 18505
By mail (claims customer service):
Ace USA Claims P.O. Box 5117 Scranton, PA 18505
Official website: http://www.acegroup.com/
Inquire about your Ace American Insurance claim status: You will likely be given the phone number for your claims adjuster when you file your Ace American Insurance claim. If you cannot find the claims adjuster phone number call customer service at 1-800-433-0385 to check the status of your claim.
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Ace Auto Insurance has not paid for claim their party is responsible for – now 9 months out. Agreed not our responsibility at all, subrogated through our own insurance because of their neglect. Driver was Tousley Ford Employee..They paid the deductible and have stiffed on the rest of the bill to date.
YOU REALLY NEED A PROVIDER PORTAL SO WE CAN CHECK CLAIM STATUS AND ELIGIBILITY SO WE DON’T HAVE TO CALL AND SET ON HOLD FOR HOURS!!
Impossible to get hold of an agent. What a run-around!4 hours later….still no one to call….only their answering service call center companies.
I called and only the machine answers and then it hangs up they don’t want to take care of my claim they ignore the calls
15 days from the accident and still couldn’t talk with any agent. Left messages but nobody call back at all.
This insurance company appears to be fly-by-night.
I need to make a claim and nobody answers the phone.
this is the most inefficient company I have ever dealt with. Noone knows where to send the calls, then you get some lady who sounds like a robot. Telling you what number to call. that was the number that she answered. Gave me another number, got another person, he put me on hold, and disconnected me.
I am the CEO of the Advantage Group LLC, an insurance broker in Seattle. Our Home Office address, 7120 165th Place SW, Edmonds, WA 98026 is somehow listed as an ACE office. We regularly get mail and phone contacts asking for updates on claim status or subro detail. Please review your websites and published materials and remove this address as an ACE office. Thanks for the help.
My in-laws were rear ended by one of your insured individuals. Still waiting for an “adjuster” to get back to them. Accident was a week ago tomorrow! Hoping that the previous reviews and comments do not hold true. Almost $4,000 worth of damage!!! Please follow-up on claims in a more timely manner.