Ace American Insurance Claim

Filing The Claim with Ace American Insurance Provider

All Ace American Insurance claims are run through the same customer service department. When you call you will be given the option of choosing the department you need; such as home, auto or marine. Call 1-800-945-7461 to start the claims process. The claims department is open 24 hours to take your initial claim information. You will be called back about your claim by the associate assigned to the claim after the initial contact. You can also file your claim online at

Ace American Insurance is the US portion of a multi-national company. With offices and coverage in more than 52 countries, the Ace Group (parent company) offers property, casualty, accident, health and life insurance to companies and home, auto and marine insurance to individuals.

About an Ace American Insurance Plan

Everything customers need to know about making payments to Ace American Insurance can be found on the Ace Account page at Payments are accepted online and by automatic draft from a bank or other financial account.

Coverage Details

  • Home: Homeowners insurance to protect your home against fire, water and storm damage. Comes with personal accident and living expense coverage.
  • Auto: Traditional auto insurance covering collision, vandalism, trip interruption and liability.
  • Marine: Coverage for marine equipment, including boats and yachts.
  • Possessions: Coverage for everything from jewelry to antiques to personal aircraft.
  • Life: Ace American offers traditional life insurance policies designed to cover the insured for a lifetime.
  • Personal: Personal insurance policies include accident and health insurance, including travel insurance, student insurance and global medical insurance.

Where to Get a Quote: Ace American Insurance Contact Info & Login

By phone (claims): 1-800-945-7461

By phone (New York): 1-212-827-4400

By phone (Philadelphia): 1-215-640-1000

By email (general questions):

By email (first notice of claim):

By mail (New York):

Ace American 1133 Avenue of the Americas New York, NY 10036

By mail (Philadelphia):

Ace American 436 Walnut St. Philadelphia, PA 19106

By mail (first notice of claims):

Ace North America Claims P.O. Box 5122 Scranton, PA 18505

By mail (claims customer service):

Ace USA Claims P.O. Box 5117 Scranton, PA 18505

Official website:

Inquire about your Ace American Insurance claim status: You will likely be given the phone number for your claims adjuster when you file your Ace American Insurance claim. If you cannot find the claims adjuster phone number call customer service at 1-800-433-0385 to check the status of your claim.

5 Comments on “Ace American Insurance Claim
  1. I’m tring to reach someone concerning an accident from an employee with your insurance. My name is Marko 575 302-2424

  2. I attempted to email documentation to your claims department but it returned as “undeliverable”.

    What is the proper email to send documentation?

  3. I can not get any oneto return my call for my automobile your companys insurance to get my car repaired. I have an essement from a repair shop hear in Anderson SC

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