American Home Shield Insurance Claim

American Home Shield Claim

Filing The Claim with American Home Shield Provider

If you need to file a claim for service with American Home Shield visit and click the Request Service button. You will be asked to describe the problem you are having and American Home Shield will contact you with the name of the contractor that will be visiting your home to diagnose the issue. The contractor will then contact American Home Shield to verify the damages are covered by your policy.

American Home Shield is a home insurance company that started business in 1971. Nearly 1.5 million customers in 49 of the 50 states have policies with American Home Shield. Other brands in the company’s family include TruGreen, ServiceMaster Clean and Terminix.

About an American Home Shield Plan

Payments for American Home Shield Plans are made on a monthly basis.

Coverage Details

American Home Shield offers several pre-written plans, including the Combo Plan, Systems Plan and Appliances, but customers can also build a personal plan that meets their home coverage and budget needs.

  • Combo Plan: Covers all the appliances and primary systems in the home. The combo plan is cheaper than purchasing the Systems Plan and Appliances Plan separately.
  • Systems Plan: Covers key systems in the home, including heating, air conditioning, electrical, water heaters and ceiling fans.
  • Appliances: Covers major appliances for repair or replacement.
  • Build Your Own Plan: Choose individual items to cover based on the systems and appliances in your home. Customers must select a minimum of 10 items covered by American Home Shield for a basic Build Your Own plan.
  • Add-Ons: American Home Shield also offers customers add-ons that can be combined with home insurance coverage. Add-ons are perfect for homes with pools, water softeners and septic plumbing.
  • Service Call Fees: There are three service call fees to choose from as of August 2013. $75, $100 and $125.

Where to Get a Quote: American Home Shield Contact Info & Login

By phone: 1-888-429-8247

By email:

By mail:

American Home Shield Plan Headquarters 860 Ridge Lake Blvd. Memphis, TN 38135


American Home Shield Attn: Customer Service P.O. Box 849 Carroll, IA 51401


American Home Shield Attn: Invoice Payments P.O. Box 851 Memphis, TN 38101


American Home Shield Attn: Billing Department P.O. Box 2803 Memphis, TN 38101

Official website:

Check on your claim status: You can log in to your account at to check the status of your claim. Customer service can also talk with you about claim status at 1-800-776-4663.

33 Comments on “American Home Shield Insurance Claim
  1. For two months I have whething American shield to fix my A/C so far nothing have Ben accomplice. A I’m very desappointed with the service they not have the courtece to call back wit a answer. The heat have make my fam a my self sick.
    B Martinez

  2. I’m still waiting on some kind of reply or comment from American Home Shield regarding my furnace. Can’t even stay in my home because it’s too cold
    Thanks AHS.

  3. I had an emergency Sunday with sewer blockage tollit in half bath ran over flooded bathroom and out onto brand new carpet. I hadn’t even lived in house for 3 was yet. I called my HSA home warranty I got With house over and over could never get through this was an emergency and I didn’t have all day to wait as raw sewage was running all over my main level of house so I had to call roto rooter who was out here within half hour. It cost me $583to get sewer unclogged and they had to tear out drywall floor in entry bath and my new carpet. I’ve called numerous times everyday since Sunday & could never talk to anyone. Wed I put in a request for garbage disposal, bathtub stopper and doorbell repair automated lady said someone would call me from assurance plumbing within 24 hrs now over 48 hrs and still nothing. I think I should be re-emversed for my $583 I had to pay due to no fault of mine but yours. What are customers supposed to do in an emergency situation? This is a crappy way to do business. You either need to hire more phone operators or find a solution for emergencies. I would never recommend this home warranty to anyone.

  4. American Home Shield is a horrible company and I would never recommend them to anyone. The most horrible customer service I have ever experienced. The employees were the most unprofessional I have ever come across. I have asked for a supervisor to call me back three different times and never received a call back yet. American Home Shield is a grossly rip off company.

  5. Getting a customer service rep by phone is next to impossible…I still waiting for email to be able to forward washer purchase receipt information to get reimbursed for the replacement of my washer…After waiting for hours to answer,the rep still didn’t sent me email nor address to send my purchase receipt to. Also my account was charge twice for service she claim she made necessary adjustments but account doesnt show adjustment.

    Please help me asap

  6. Please don’t do business with this company. They will find every reason not to honor a claim or reduce their cost to zero. After waiting through two contractors and an outrageous quote on my cost for service AHS offered me cash. They offered me less than half of the repair cost ($440.00 for a $940.00 repair). This is after I paid the $125.00 service call fee. This was the fourth negative experience with AHS. They are absolutely a rip-off. It is very difficult to reach them after the initial call (even that isn’t easy) and the ‘peach of mind’ they promise is an illusion. You will be far better off to pay for the repair yourself. Using their contractors will only cost you more.

  7. i have been on the phone one hour and 30 min waiting for some one to answer the phone only to get hung on trying to fine out about the microwave replacement your customer service is got to be worst i ever seem it use not to be like this my heat went out the united is 30 year old but was told it was my fault that had service c0me out here in july to check it out he replace some on it because air conditioner was not working but now heat donot work i need answer

  8. AHS is the worst company. They are quick to ask for payment but not quick to reimburse. I called on a Friday late night for emergency assistance and no one was able to help. Finally on a Sunday, after hours of going back and forth, AHS approves an outside contractor (mine) vs theirs. I submit invoice for reimbursement and almost 3 weeks later still nothing. Site says 7-10 business days. This is ridiculous…currently on phone waiting for a manager to discuss status that no one can provide. Been waiting for a manager to get on call with me going on 49 mins. Ridiculously.

  9. Why aren’t there live people to talk to who speak AMERICAN? IM very disappointed in the lack of service you receive in South Carolina 29526. YOU ARE OVER PRICED!
    I lived in San Jose California as a REAL ESTATE AGENT and recommend you to all my clients. After each home I place

  10. Horrible service & will take your $$! Forever for a call back also you’re on hold forever. The phone reps are very rude 😒 my current situation is with my a/c!!! I have been waiting for my call back from supervisor now for two days!!! They sent some a/c company to fix my a/c and 8 months later the same thing is broken! Instead of of paying the bill they want us to pay again & it’s different a/c company. They sent the cheapest company out 1st who didn’t know anything and now the best who is super expensive! It wouldn’t be so bad if they had sent out the best 1st, 8 months ago.

  11. I called about 6 times in a few hours.. I had a big bubble of water waiting to burst and flood my bathroom and hall everywhere else. I was give the same plumber twice. They couldn’t come out until Wednesday. I couldn’t afford to wait that long. So we found someone local to come out and.
    take care of the problem. Emergencies happen all the time and there should be some provisions made for this.. In the course of all this, I was hung up on , it was as if someone picked up and hung up. I am very upset.

  12. Bottom line all these negative reviews are 100 percent true. This company is trash. Had broken fridge, took them over 3 weeks and tons of delays and BS to get it fixed. When the contractor finally did come to fix it with the correct part, it took him about 5 minutes to fix it. So I had to suffer and do without a fridge for over 3 weeks, yet it took repair guy 5 minutes to fix the problem. 5 minutes folks, 5 minutes. Enough said can’t wait to cancel my contract.

  13. Simply the worst company ever. They make it impossible to contact them if you have paid for a service and you need them to come out again for the same problem. One hour on the phone and they sill have not answered.
    Do not buy this insurance.

  14. May 22, 2020….problem with A/C fan..called and sat on hold for 45 minutes. Hung up, tried again an hour later, no response. Called Sat morning still no answer. Not going to start a claim on line and have my bank account charged without speaking to someone first. Had a maintenance contract with a local vendor. Called them on the 22nd PM. Appointment Sat. morning. Was the condenser fan motor. Am mailing copy of bill and expecting a refund.

  15. My washer made a weird noise and then water was all over my laundry room. I called and they scheduled a repairman that had really bad reviews so I called back and a nice rep (I know this is not normal) scheduled me with a good service company. The repairman came out a few days later and I told him what happened. 4 pairs of women’s white shorts on a short wash/rinse in my front load washer then water. He told me right away that AHS won’t cover it and he will need to put it down as a washer overload. What??? He told me the company insists that he does this or he won’t get paid for his service call. He could fix my problem out of pocket for $650 but there were no guarantees that it would be the fix. I called AHS and the rep asked me for a callback number in case we got disconnected (ha ha ha) and then kept interrupting me while I stated that my washer wasn’t overloaded and the repairman told me that was ASH’s protocol. She put the blame on the repairman and I asked for a supervisor. She told me no that she had to get the repairman on the line. I told her that I would get him on the line in a three way call. She put me on hold for 20 minutes and then hung up. Wait and no call back! I called the repairman and he said he hasn’t talked to AHS. There is no way to contact them except to call and sit on the phone waiting for over an hour and they hang up on you. This company is a JOKE!!!!!!

  16. I am trying to file a claim w/ AHS for a new appliance. I have paid for service cos to fix the appliances and I noticed the AHS service providers “REFUSE TO WRITE WHAT IS REALLY WRONG WITH YOUR APPLIANCE;’ for example, there are no more parts for this appliance and the customer needs a new appliance1 SCAM111
    AHS obviously gives credence to service providers whom never write on their service papers that the appliance is beyond fixing!!! American Home Shield is suppose to replace the appliance if it can no longer be fixed. Try calling??? Try getting anyone to transfer you to the department to request “new appliance.” Scam company. Reporting the service company plus American Home Shield to BBB.

  17. I have spent almost 7 hours over several days to get information on how to get reimbursed for a purchase I was told to make to replace an unfixable diswasher. It was very difficult to understand the representative for AHS as she is in a foreign country. Your customer service is probably the worst set up of any company. We have been customers for 16 years but this is the first time we had to purchase a new appliance and its been a nightmare.

  18. I am not satisfied with American Home Shield. We placed a call for a repair Jul 7, 2020, for a freezer that stopped working, today is July 19, 2020, and the repair person That was assigned said he could not come out. This is unacceptable. All of our frozen food was perishable and now since the delay in servicing our freezer the food had to be thrown out. When we call we get an answering service. We have waited over 4 hours to get an associate. We are calling today and we are on perpetual hold. We did request for a call back, they took the entire day before calling us back. This company has very poor customer service. Our freezer still is not fixed. They are stealing our money by taking a monthly payment from us and not provided what was guaranteed.

  19. For over 2 months I have been without a working wash machine. The technician have been to my home 2 replace 3 different drive boards, which none of them work. He install, and then they blow right out.every time I call AHS, they send the tech out to do the samething. I have had 6 repair visits, and my machine is still not working. this seems to be a joke, that is not funny at all.

  20. This is the worse company you could EVER do business with.
    You can not make contact with them and if you should get through after an hour or more wait no one ever gets the problem solved. DO NOT WASTE YOUR MONEY !!!

  21. Worst customer service ever. I’ve called 3 times over a 2 week span to find out when my $75 I was charged for a service call I cancelled will be refunded. Every time I’m told it’ll be processed. Still nothing.

  22. My water heater broke the first week of July. AHS send out a plumber and it was determined by him I needed a new water heater and he would advise ahs. Two days later I called it was a 2 hour wait on phone. AHS rep said my share would be a little over $1,000 and she gave me a list of what they were charging for. The charges were way overinflated so I asked for another option. I was told I had a cash out option and she would email that department and they would get back to me. After calling every day, holding for over an hour each time, I finally got a call on July 27 that my cash out would be $495. But I would have to send a receipt and it would be 7-10 weeks before I would get a check. She said all the info would come in an email “tomorrow”. Today 8.5.20 again called waited over an hour to be told AHS would only pay $132. I asked where to send receipt to and rep gave me an email address. She said after they get receipt they will send me a form to complete within 14 days. I asked to talk to a supervisor because every time I asked a question the rep would repeat “after you send the receipt” she appeared to have trouble understanding why I was calling. She said no supervisor available and they can’t call back .
    I will definitely cancel my account.
    We have had no hot water for over a month. With covid9 it is not an option to go to families homes to bathe. We have had to warm water in pots every day😡

  23. I couldn’t put in a claim i suppose to receive 125.00 I couldn’t even claim it my account number is 284872482

  24. My cooktop has been cashed out and I was told I had to purchase a new one in order to be reimbursed. Have not been able to reach anyone in the purchasing dept. since June. I have purchased my new cooktop and still have not been able to reach anyone in purchasing for the next step. When I call the recording says “ Your wait time is more than an hour” and after an hour and a half no one comes to the phone. I know we are in the middle of a Pandemic but this is ridiculous. I will attempt to call today 8-14-2020@8a.m. I am never able to reach anyone recently except someone in sales, and of course they can’t do what needs to be done in the Purchasing Dept.

  25. I submitted a service request yesterday over the phone for a malfunctioning or failed sewage ejector pump. It was all set up and had an appointment with the contractor. Today I went to the contractors site to track their arrival and to my surprise found that the work order had been cancelled. I called the contractor and was told AHS had cancelled it and they didn’t know why. On my AHS account page on the AHS web site the service request was gone. I have called and tried to escalate this because this is an emergency as we can’t use water or any facilities in our home because of sewage backup. All I have gotten from customer service is a run around that they needed to find out who and why this was cancelled. I have been forced by this negligence to hire a local company myself to investigate and fix the problem. I expect as a minimum reimbursement for the emergency service call and something for the replacement pump.

  26. I received a ling winded message advising what is not covered to replace the compressor on my ac unit.

    I called the claims dept to request for the full estimate and was on hold for 1 1/2 hours. They could not provide me with an info., so they put me on hold again for 20 minutes and still waiting. They can onlypro vide me with what I would owe the ac repairman and not what the oolucy would cover. Really?

    They requested that I call the authorization department to get the estimate as they do not have it.

    The rep said they sent me an email, but I received none.

  27. AMH is the worst company I have ever tried to deal with. The are very quick to take your co-pay when you have a problem and get your monthly payment but if not satisfied you will have a terrible time getting in touch with agent to complain. I have been trying to get someone from AHS to call me for over 2 months with no response. Stay away from AHS.

  28. AHS is the worst company ever. On hold forever,reps overseas who just repeat and repeat from a script in front of them. Take your money and dont want to reimburse for a repair.
    Run, do not walk from AHS.

  29. Hi yes I called American Home Shield like 10 times that my refrigerator Samsung does not work the ice maker is very bad they do come out to fix it but after like 3 to 5 months I start getting water leek in and out side of it and every time I call hey do come out o fix it but the problem still there after a couple of months so I figured it out every time I called add it up and it almost the same as if I would buy a new one but that’s not fair they should of fixed it after the 3 to 4 fix’s right I’m very disappointed on them and their service iv been with them for over 20 years and every year it’s more copay and less and bad service people with no experience

  30. I have been on the phone all morning trying to get answer. I just want too request reimbursement so I can get my own dryer. This is my second time using this service. I had no problem the first time why am I having so much trouble this time.

  31. Very disappointed with the service!
    My refrigerator has NOT been fixed for 54 days now and customer service does not have an answer. I have already spent 20+ hours on the phone with customer service. Yet to receive a call from a decision-maker. All CSR’s contradict each other.
    This company does not have a customer service email for us to communicate, which makes it difficult to prove our experience (maybe the reason why they don’t give or have an email).

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