Merchants Insurance Group Insurance Claim

Filing The Claim with Merchants Insurance Group Provider

Merchants Insurance Group offers a claims page so customers can report claims online. There are two links – Report Claim and Report Auto Glass Claim. Choose the type of claim you need to report and log in to your account. If you do not have an account log in, call the dedicated customer service team for your state to report the claim. The Claim Report page is located at

  • Michigan, Ohio, W Pennsylvania and New York: 1-800-952-5246
  • E Pennsylvania and New Jersey: 1-800-322-8608
  • Maine, Vermont, Rhode Island, Massachusetts and New Hampshire: 1-80-258-3574
  • Other States: 1-800-952-5246

All after-hours calls need to be directed to the emergency department at 1-888-644-6680.

Merchants Insurance Group is an insurance company headquartered in Buffalo, NY. Customers in states on the east coast of the United States, including Vermont, New Hampshire, Massachusetts and New York. Customers typically work with agents in their area. To find your agent enter your zip code at

About a Merchants Insurance Group Plan

Merchants Insurance offers multiple payment options for customers. You can pay insurance premiums online, by credit card, by eCheck and with EFT (automatic bank draft).

Coverage Details

Merchants Insurance Group offers personal and commercial insurance plans. Some or all of the plans available from Merchants Insurance Group can be customized to meet your needs. Some protections, including auto insurance, are governed by state laws.

Personal: Personal insurance plans available from Merchants Insurance Group include homeowner’s insurance, personal auto insurance and personal liability.

Commercial: Commercial plans are written to meet the needs of your business. Businesses covered by Merchants Insurance policies include:

  • Mechanics
  • Hair Salons
  • Beauty Spas
  • Pet Groomers
  • Coffee Shops
  • Contractors
  • Retail Stores

Commercial packages are also available. Packages are designed to allow commercial customers to mix and match coverage to create the ultimate package that matches the exact needs of a given company. This is especially important for small business owners and entrepreneurs.

Where to Get a Quote: Merchants Insurance Group Contact Info & Login

By phone: 1-800-462-1077

By email:

By mail:

Merchants Insurance Group 250 Main St. Buffalo, NY 14202

Official website:

Inquire about your Merchants Insurance Group claim status: To check the status of your Merchants Insurance Group claim, visit and log in to your account. From your account you can access up-to-date claims information and representative contact information, including an email address for your claim representative.

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