Tiaa-Cref Insurance Claim

Filing the Claim With Tiaa-Cref Insurance Provider

Filing a life insurance claim requires contacting Tiaa-Cref at 1-888-380-6248. The agent will speak with you about filing your life insurance claim. You can also use the same phone number when the claim is in process to check the status of the claim.

About A Tiaa-Cref Insurance Life Plan

After completing the four-step application process, an agent from Tiaa-Cref Insurance will contact you to set-up billing and finalize the life insurance policy. There is no mention on the Tiaa-Cref Insurance website about billing frequency, but most companies will bill monthly, quarterly, every six months or yearly.

Read more about the four-step application plan here

Coverage Details

There are four policies in place to help meet your life insurance needs.

  • Level Term: Set amount of life insurance for a pre-agreed upon term. Costs less, but at the end of the term, premiums will rise if coverage is continued. Terms range from 10 to 30 years and benefits range from $100,000 to more than $1 million.
  • Annual Renewable: Life insurance policy that renews each year, if desired, without additional medical examinations. The premiums may rise from one year to the next.
  • Universal Life: Life insurance policy that allows the holder to accumulate cash value and use that cash for life events along the way.
  • Variable Universal Life: Same as Universal Life, but more flexible. Money is invested in high-potential yield categories so there could be excellent gain or extreme loss.

Where to Get a Quote: Tiaa-Cref Insurance Contact Info & Login

If you need to contact Tiaa-Cref Insurance, use one of the following contacts.

By phone: Call Tiaa-Cref at 1-800-842-2252. Customer service hours are between 8 a.m. and 10 p.m. EST Monday to Friday and 9 a.m. and 6 p.m. EST on Saturday.

By email: Plan holders can log in to their Tiaa-Cref account here$SM$eMsB%2fZo8x4Ovtmci9RMlS7zgu1jdpECXdUWsG8R2kJl5KHaUUiIP2cq11jfP%2bu0u&TARGET=$SM$HTTPS%3a%2f%2fsecure%2etiaa-cref%2eorg%2fparticipants%2fappmanager%2findvportal%2fdesktop%3f_nfpb%3dtrue%26_pageLabel%3dmessage_center_page to send an email message. Guests without website access can use the contact form at

By mail:

PO Box 1259
Charlotte, NC 28201


TIAA-CREF Overnight
8500 Andrew Carnegie Blvd.
Charlotte, NC 28262

Official website:

Check your Tiaa-Cref claim status: To check the claim status of your life insurance claim, call 1-888-380-6428 between the hours of 8 a.m. and 7 p.m. Monday to Friday. Only beneficiaries may check claim status.

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