Travel Guard Insurance Claim

Filing a Claim With Travel Guard Insurance Provider

When you need to file a claim with Travel Guard, call 1-800-826-1300 between the hours of 7a.m. and 7 p.m. CST to request a claim form. There are eight different types of claims that can be filed through Travel Guard, including:

  • Trip Cancellation
  • Trip Interruption
  • Travel Delay
  • Medical Expenses
  • Baggage Loss
  • Baggage Delay
  • Change of Mind
  • Collision Damage Waiver

Each of these claims require different documentation for the claim to be properly processed. Details about proper claim documentation can be found on the claims page here

About a Travel Guard Insurance Travel Plan

Travel Guard is a travel insurance company that collaborates with more than 10,000 travel companies to provide travel insurance for customers in more than 160 countries. Everything from medical expenses to lost baggage coverage is available from Travel Guard. Travel Guard operates as a Chartis Insurance company.

Coverage Details

Coverage details for travel insurance from Travel Guard may differ from one state to the next. In order to learn more and compare plans, you must enter your state of residence. Some of the insurance policies available through Travel Guard include:

  • Vacation
  • Single Trip
  • International
  • Cruise
  • Annual
  • Adventure
  • Golf Travel
  • Travel Medical
  • Flight
  • Family Travel
  • Business Travel
  • Rental Car
  • Ski Travel

Where to Get a Quote: Travel Guard Insurance Contact Info & Login

If you’d like to get a quote for travel insurance, you can visit and enter your state of residence (in the United States). Once you enter your state, you’ll be asked to fill in some information about your trip, including your destination, departure date, trip deposit date and final payment date. You will also be asked the number of travelers and their dates of birth.

For more information on a current policy, you can use one of the contact numbers or email address below. You can also visit the customer service page to log in to your account, modify your insurance details and more at

By phone: 1-800-826-1300

By phone (emergency contact): 1-800-826-4919

By email: Use the contact form here to contact the customer service department.

By mail:

Travel Guard
3300 Business Park Drive
Stevens Point, WI 54482

Official website:

To check on your claim status, go to and enter your Claim Number and Claimant’s Last Name and click the View Claim Status button.

31 Comments on “Travel Guard Insurance Claim
  1. My wife and I experienced a 24 hour trip delay on our trip to Amsterdam on April 25, 2013. A copy of our trip invoice from Viking River Cruises and a copy from United
    Airlines explaining their flight delay was mailed to your office on June 24, 2013 and received in your office and signed for on June 24, 2013. When I went to your web site to check on my claim it said the records cited above had not been received. I would like to have an explanation about the situation, and be told when the claim will be processed and paid. David L. Sockler

  2. You wanted me to submit claim twice??? Policy # 1206626153. I would never have purchased this knowing the claim submission would be impossible. Do you have record of this?

  3. My wife was sick and went to the local hospitals Urgent Care/Emergency Room the day before our trip to Boston. The doctor told her she had a bad virus and to stay in bed and that it would take 7-10 days to run its course. I have the Doctors name and the nurse who was with him. I also have the pertinent address, phone numbers, etc. What I don’t have is all the medical records for her for the last 6 months and the long form filled from the doctor….We are old and not very computer savy..Why cant you just call the hospital and talk with them and they can confirm everything????

  4. The comments section for “Travel Guard Insurance Claim” tells all when you see that ALL comments are overwhelmingly NEGATIVE. And my experience with Travel Guard is no different. After so much time and effort is fruitlessly spent in attempting to receive a refund on your plane fare, you finally realize that you are wasting your time and, in agreement with some of the negative comments I read, that this is indeed just another scam. So inform everyone you know of this SCAM so they don’t fall victim to it like obviously so many others already have (Parties involved in my case: 1) American Airlines, 2) Travelocity, 3) Travel Guard .

  5. need to file a claim , but after reading these comments , seem like I’m stuck or scammed.. why would expedia allow them as a second insurance on the page ..

  6. I have read all these negative remarks by clients that had purchased your travel guard INS. 7 I surely hope that I am not having the same experience as all the peoples claims that I have read, also the filing claim on your web site is terrible

  7. I made this flight then found out my mom was terminally ill changed my flight to Minnesota and cancelled my flight to Arlanta

  8. OK I will let the New York attorney general know what is going on here and see what they say and do about your company. there is no form here to fill out. Only a lot of very angry customers getting ripped off. you kept me on the phone line for a very long time with no one to talk too. you are charging everyone insurance and just keeping the money. I paid $92.for nothing. it seems everyone paid for nothing here. Not even one person said thank you for your good service. everyone is very mad.

  9. Cannot get on phone with an agent or customer service representative. Cannot get a claim form to fill out on line or one to print and fill out. What kind of service do you offer?

  10. This is Bullshit, cannot make out how to file a claim. will continue to call and press until I get what I paid for, will advise everyone I know to avoid this policy offer, avoid any travel site that offers travelguard…

  11. I’ve had an awful experience with this company. The website is worthless. When I attempted to find out the progress of my claim I was advised that there was no such claim. It appears that like almost all the customer comments I’ve read I am a victim of a scam as well. Consequently, I will be filing a complaint with the California Attorney General’s office. I booked airline tickets and purchased the insurance on Expedia. How could it be possible that customers could have this level of dissatisfaction with the service and Expedia not be aware of it?

  12. Very poor service. Cannot contact a rep. by phone and cannot find the right forms on line to print to file a medical claim. Spent two hours and still no results. Still holding on the phone…terrible service.

  13. ditto as above; cannot contact any company rep by phone and cannot find correct forms online, under section 4 of website. this is a worldwide pandemic, COVID-19 and CDC indicated level #3 avoid non-essential travel! Your company is a total scam

  14. CANCELLED my cruise due coronavirus and medical condition. all I want is the premium refunded $144 dollars. I never used the insurance and we are not scheduled to depart until Oct. 2,2020 six months from now. I have discussed this with TRAVELOCITY AND TRAAVEL GUARD AND EACH ONE TELLS ME TO CALL THE OTHER ONE. no one will solve the issue.

  15. why u have to go trough. so much to file a claim. I’ll never purches ins. again with you!!through Frontier air line.

  16. This is a total scam. Tried to make a claim and the website kept directing me to add mutliple chrome extensions. Makes no sense. I will NEVER buy travel insurance again!!!

  17. Indeed horrible company if anyone need insurance please bypass this company it will break your heart please pass this information to all friends and family. I am very disappointed but if you do decide to venture into this abyss note that resolve is the art of the day.

  18. Our cruise that we boarded on Feb 2020 was interrupted due to Covid. Filed a claim. Their website is terrible. I have called several times and I am told that they are sooo swamped that it’s just taking longer. Months have gone by. Who can I contact to report this- they took my money and have failed to deliver.

  19. Your insurance is a scam I have reying to get my money back
    for months They denied my claim for the wrong reason
    Keep telling me they will reopen my claim they will call
    nothing Will not let you talk to claims department
    I will file a claim with State Board Of Insurance against your

  20. This insurance is truly the most frustrating and fraudulent I have ever had to deal with. I placed a deposit on our vacation through AMI Locals Reservations, Anna Maria,FL in the amount of $1,976.24 on July 20, 2019. I then purchased travel insurance protection from Travel Guard in the amount of $212.00 on October 12, 2019 for our vacation May 30,2020 June 6,, 2020. At the end of April 2020, mid-pandemic, I suffered a ruptured appendix, had emergency surgery and a hospital stay of 6 days due to complications including severe exacerbation to my existing, chronic lung disease. I was advised no rravel from April 28, 2020 to at least June 9, 2020,not only because of my recovery from surgery and the compromise to my lung disease,, and my age of 72,all presented a very high risk for contracting COVID.. On July 2, 2020 I sent AIG Claims all pertinent information along with my Dr.,s confirmation, I also e-mailed all materials on July 23, 2020. I received a follow-up e-mail from them on July 23, 2020 stating an analyst will review my document ion and contact me with any further required information. I have never received any additional contact from them. Their phone is exasperating with afloat of jumbo jumbo. I am absolutely furious at this stage and, too, will NEVER use their services again.
    COVID. I had to cancel our travel and when well enough,

  21. This insurance is a scam I have been denied
    Trying to appeal no knows what they are doing
    Claims department must have been given a blanket reponse of
    hang up on your customer, transferred to a wrong department
    etc I have been working on this since Feb They lost my papers?? Filed three times than suddendly denied
    Im filing a complaint with State Board of Insurance

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