AARP Health Insurance Claim


Filing the Claim With AARP Health Insurance Provider

To file a claim with AARP Health Insurance, you’ll need to call the customer care center at 1-800-444-6544. The automated response line is open 24 hours and day with express instructions on how to file a claim. If you’d rather talk to a representative about the claim process, call between the hours of 7 a.m. and 11 p.m. on weekdays and 9 a.m. and 5 p.m. on Saturday. All hours are in EST and there are no representatives available on Sundays.

AARP, or the American Association of Retired Persons, is a non-profit organization that supports people age 50 and older. There are branches of the organization in all 50 states. Health coverage is provided to AARP members by Aetna Health branded to AARP.

About An AARP Insurance Health Plan

All of the payment information for your AARP Health Insurance plan is available on the official website for the plan you currently hold. AARP does not underwrite the health care plans, they simply work with the companies to offer plans to AARP members. Visit your plans official website for information on billing frequency, payment options and more here:

Coverage Details

Branded health care options from AARP include:

  • AARP MedicareComplete from SecureHorizons (Medicare Advantage):You must be eligible for Medicare part A and pay premiums for Medicare part B to qualify. Medicare Advantages takes over your health care insurance, but you’ll remain enrolled in Medicare part B.
  • AARP MedicareRX Plans insured through UnitedHealthcare (Medicare Part D):Prescription plan that helps regulate and control prescription costs for Medicare recipients.
  • AARP Medicare Supplement Insurance:May cover some of the fees not covered under Medicare part A and Medicare part B.
  • AARP Hospital Indemnity Insurance: Pays the policy holder cash payments if hospitalized. Payments are not adjusted if primary insurance is available to pay health care costs.
  • AARP Essential Health Insurance: Individual health insurances for people aged 50 to 64 (and dependents.) Can be used as a primary health coverage until eligible for Medicare.

Where to Get a Quote: AARP Health Insurance Contact Info & Login

If you want a quote for AARP Health Insurance, contact an agent for more information. You can also access your account online to view claim status and information on the billing process.

Contact a Personal Health Insurance Advisor by phone: 1-866-376-4481

Contact health insurance customer service: 1-800-444-6544

By email: Fill out the email contact form on the AARP Health site here:

By mail:

AARP Health
PO Box 1017
Montgomeryville, PA 18936

Official website:

Check the claim status for your health plan: If you need to check the claim status of a health claim, you’ll need to log in to your account on the appropriate website. AARP Medicare Plan holders can log in here All other health plans offered through AARP can log in here

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Rating: 1.8/5 (9 votes cast)
AARP Health Insurance Claim, 1.8 out of 5 based on 9 ratings
27 Comments on “AARP Health Insurance Claim
  1. How do you run an insurance company and dont provide access to claims forms. I even called and was given no informatiom for filing a claim. So, how DOES one file a claim? Or did no one plan for that eventuality.

  2. Why can’t I just print out a claim form and send it in with my hospital bill? What, don’t you want to make it easy for us to get some money back to help us? You’re making it all too difficult.

  3. My husband has AARP Health Insurance and when he is in hospital AARP AUTOMATICALLY sends his Indemnity Insurance payment – NO CLAIM FORM OR REQUEST OR ANYTHING SENT IN TO AARP. I also have AARP Hospital Indemnity Insurance, but have Medicare Complete health Insurance and I HAVE TO GET A COPY OH HOSPITAL BILL AND SEND IT IN AND THERE IS NO CLAIM FORM. WHY THE DIFFERENCE??? AARP is fast becoming one of my least favorite things for insurance and all other member benefits!

    • It’s been since March 2015 I have sent in to claims and haven’t and no reply this is unacceptable seriously thanking about cancelling my automatic payments.

  4. This is horrible service. Myself and all above only want to be able to print and claim form and mail it in. How do I do this? I’ve never seen this before. Had UHC through Century Link and it was simple. Please help

  5. I finally received my payment coupons but you failed to send me any of your payment envelopes.

    Please send me the necessary envelopes as soon as possible. I need them now!!

  6. AARP is very difficult with claims forms its been three weeks no check wen call representatives who answer phone always give run around don’t transfer to claims department when request for claim status , they have been getting worse past four years with claim forms heard alot negative comments about this shame on them misleading information about themselves. God bless them all!!!

  7. I am a new aarp customer, and after reading these commets, I am seriously concerned about aarp’s willingness to settle claims expediently

  8. Having a problem get my claim filed sent information twice . Got to back to the hospital a 3rd time to ask for the same information. Why is this so complicated.

  9. My mother has the United Health Care Hospital Indemnity plan. Neither AARP or United Health will send her any information on what is covered, how to file a claim or even a new membership card. This is terrible service. And it is impossible to find any info online. Yet they happily debit her checking account each month.

  10. I concur with every comment made above. To make matters worse, I called today and a recorded voice says that they are closed “for systems enhancements” and suggest that I call them next Tuesday when they reopen, FIVE DAYS FROM NOW! I’ve been trying to settle my father’s hospitalization claim for 9 months and have spent huge amounts of time writing letters and making phone calls to get them what they need for the claim. Each time there are new rules. They won’t accept a Tri-Care bill that accounts for his hospital stay. Must be from the hospital itself. They require a letter, not a claim form with all the required info. The letter must be witnessed and notarized. It must be sent by US mail and not fax or email. They say that if any information is missing, I’ll need to start over, which I’ve now done about 4 times. I no longer believe that this is just a bureaucratic process. I believe it is outright fraud designed to discourage claims and enhance profits. I’m going to continue to pursue the claim, but will drop my AARP membership based on their willing participation in defrauding seniors by allowing this to continue.

  11. I can’t file a claim if I don’t have a claim form..AARP sent 3 return envelopes with address, but no claim forms to submit. After talking to several AARP people, they don’t seem to know exactly what to do! I NEED CLAIM FORMS……

  12. my doctor does not file insurance claims. I am having the same problems as those above. how can this be resolved? I am thinking of switching to humana.

  13. I too tried to download a claims form (that’s what the customer service rep said yesterday… no luck. Today I called and asked for a supervisor. Talked to Aquantia who told me that AARP needs a copy of my Medicare Summary Notice; and fax to her at 844-496-7283. I also faxed a copy of my umpaid bill. Apparently, you cannot download a claim for as AARPs website implies with their “forms button.” You would think that the customer service folks would know that AARP does not use claim forms!

  14. Can’t connect, nor get any information on this! Should I stop my automatic payments? What is the address to send this info. Very poor website!!!!

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